Payment, Refund & Privacy Policy – Corporate Gifting Solution (CGS)

Welcome to Corporate Gifting Solution (CGS). We value transparency and trust. This page outlines our payment terms, refund & return policy, order cancellation rules, and privacy practices for all corporate gifts and event-related orders. Please read this policy carefully before placing your order.

1. Payment Terms for Corporate & Bulk Orders

To confirm and process any corporate or bulk order, the following payment terms apply:

  • Minimum 50% Advance: A minimum of 50% advance payment is required to confirm your order. This advance is non-refundable once production or customization has begun.
  • Balance Before Dispatch: The remaining balance must be paid before the order is dispatched. Our company policy does not permit dispatch of any order until full payment is received.
  • No Delivery Without Full Payment: If the remaining payment is not made at the time of dispatch, your order will not be delivered. We cannot dispatch any item until the total amount is cleared.
  • Custom Orders: For customized or personalized corporate gifts, full payment may be required before production begins.

2. Reporting Damaged or Incorrect Items

Your satisfaction is our priority. However, due to the customized nature of our corporate gifts, we have a strict reporting window:

  • Immediate Reporting: If any item is damaged, defective, or missing, you must inform us immediately at the time of delivery.
  • 4-5 Hour Window: Any complaints regarding damage, shortage, or incorrect items must be reported to us within 4 to 5 hours of delivery.
  • No Claims After Window: We will not accept any claims after 4-5 hours from the time of delivery.
  • Photographic Evidence: Please provide clear photos of the damaged or incorrect item for our review.

3. Returns, Exchanges & Refunds

Due to the personalized nature of our products, returns and exchanges are only accepted in specific cases:

  • Returns & Exchanges: Accepted only if the item received is incorrect, defective, or damaged during shipping. Please review our full Refund & Return Policy for complete details.
  • Edible Products: For edible items (chocolates, cookies, cakes, gourmet hampers), any issue must be reported within 24 to 36 hours of delivery.
  • Refund Processing: Once approved, refunds are processed within 7–10 business days to the original payment method.
  • Replacement: Free replacements are offered for damaged, defective, or incorrect items. Requests must be submitted within 48 hours of receiving the order with supporting images.

4. Order Cancellation Policy

  • Orders may be canceled within 24 hours of placement.
  • After 24 hours, cancellations may not be possible, especially for customized, personalized, or bulk corporate orders that have already entered production.

5. Privacy & Data Protection

At Corporate Gifting Solution (CGS), we are committed to protecting your privacy. This section explains how we collect, use, and safeguard your personal information.

  • Information We Collect: We collect your name, email address, phone number, company name, billing address, shipping address, and order details when you place a corporate gift order or request a quote.
  • How We Use Your Information: Your information is used to process orders, customize products, arrange delivery, respond to inquiries, and improve our corporate gifting services.
  • Data Protection: We implement appropriate security measures to protect your personal data against unauthorized access, alteration, or disclosure.
  • Third-Party Sharing: We do not sell, trade, or rent your personal information to third parties. We may share data with trusted partners (couriers, payment processors) solely for order fulfillment.
  • Cookies: Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings.
  • Your Rights: You have the right to request access, correction, or deletion of your personal data. Please contact us for any privacy-related requests.

6. Contact Us

For any questions regarding our payment terms, refund policy, order cancellation, or privacy practices, please contact us:

Our support team will respond within 2 business days.

Explore Our Corporate Gifting Collections

Learn more about our premium corporate gifts, New Year gift boxes, and B2B bulk gifting solutions for employees and clients across Pakistan.